Website Terms of Use

Al Mandoos Trading is a company registered in 1986 with a registered address in UAE owns and operates the e-commerce website 


1.1   These Terms and Conditions (the “Terms”) are an agreement between Al Mandoos and you, as a user of the Website. By accessing the Website, registering an Account, ordering any Product, or otherwise availing the services offered by Al Mandoos via the Website, you agree to be bound by the Terms. If you do not agree with any provision in the Terms, your sole recourse is to discontinue your use of the Website.

1.2   The Website is intended to allow you and other users to browse and order products and other goods or services (“Products”) offered for sale on the Website. Al Mandoos will use reasonable efforts to include up-to-date and accurate information in the Website, but it reserves the right to delete, modify, or supplement the content of the Website at any time for any reason without prior notification.

1.3   Changes in law or changes in Al Mandoos’s business may require changes to be made to the Terms from time to time. Such changes will become effective from the date on which they are made available on the Website. Al Mandoos encourages you to review the Terms periodically for any such changes.



2.1   You may browse some parts of the Website without registering, but in order to access certain functions of the Website, including the ability to order and purchase Products, you must register and create an account secured by a password (the “Account”).  Any Account so created is personal to you, and you may not transfer it to another person.

2.2   If you register and create an Account, you are a “Registered User”. To become a Registered User, you must be the legal age of majority in your home country, and you must provide true, accurate, complete and current information (including name, email address, credit card details, and other details) as requested during the Account creation process. You warrant that all information provided by you is true, accurate, complete and current, and you undertake to keep such information up-to-date. The personal information you provide to Al Mandoos in the course of using the Website will be used in accordance with our Privacy Policy, the terms of which are hereby incorporated into the Terms.  If you are under the legal age of majority in your home country, you may not open an Account. (Consider asking a parent or guardian to order Products for you via their own Account.) 

2.3   You are responsible for maintaining the confidentiality of your Account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Account or password.



3.1   As a Registered User, you may use the Website to order and purchase Products.  You agree to pay the full amount payable for such Products as indicated during the order process, along with any taxes, shipping costs or other charges applicable to that order.  The currency in which prices are displayed may vary, so please pay particular attention to the currency you select. All prices are subject to change without notice.

3.2   Upon acceptance of your order you will receive an order confirmation including details such as the price of the Product, the estimated date of delivery, and the order number. If you wish to make changes to your order you can contact us on customerservice@almandoos.comor +971 2 445 8500.

3.3   Al Mandoos may not accept your order for a Product in a variety of situations, including: if the item is out of stock, if Al Mandoos is unable to obtain authorisation for your payment, if shipping restrictions apply to a particular Product, or for any other reason (at Al Mandoos’s sole discretion).  Al Mandoos will not process your payment (or will cease processing your order) in these types of situations, and will not be liable to you or any third party by reason of its decision to decline processing, or unwinding or suspending any transaction after processing has begun. Al Mandoos reserves the right to refuse service, terminate your Account, or cancel orders, at its sole discretion.

3.4   If the Product is no longer available, Al Mandoos may, at its sole discretion, offer you the opportunity to purchase a Product of equivalent value. This condition will not apply if the Product is temporarily out of stock.

3.5   From time to time, there may be errors in the pricing that appears on the Website or during the order process.  There may also be errors in transmission resulting in the interruption of your purchase. Al Mandoos will in good faith try to resolve any issues that may arise as a result of such errors. You agree to cooperate with Al Mandoos to resolve such issues, and you agree that Al Mandoos shall have full discretion to determine the appropriate resolution in such cases, noting that Al Mandoos will verify pricing when processing your order and before we take payment. If Al Mandoos has made a mistake and a Product's correct price is higher than the price on the Website, Al Mandoos may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order.  If a Product's correct price is lower than the stated price, Al Mandoos will charge the lower amount and dispatch the Product to you after confirmation of payment.

3.6   If the issuer of your credit or debit card refuses to authorise payment, Al Mandoos will cancel your order and contact you for an alternative method of payment.  Al Mandoos cannot be held responsible if this should result in a delay in dispatching your Products.



4.1   Shipping costs are as follows:

          Orders of AED 300 or more qualify for FREE delivery an where in the UAE;

          Orders of AED 600 or more qualify for Free delivery (subject to clause 4.3 below) anywhere in the GCC (“GCC” means a country part of the Gulf Cooperation Council); and

          For all other orders, delivery charges will vary depending on the type of Product ordered and the delivery address.

4.2   The cost of delivery will be set out in the order summary shown to you before you pay your order.  Please read the order summary carefully and ensure you understand and agree to pay the cost of delivery you order to your address. 

4.3   When ordering products from us for delivery outside of the UAE you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges.

4.4   Risk of loss and title for the Products that you purchase on the Website pass to you upon Al Mandoos’s delivery of your ordered and purchased Products to the shipping carrier.

4.5   Al Mandoos may only ship to certain countries (including the UAE). If your country is not one of the countries Al Mandoos ships to, you can contact us to enquire about alternative means of delivery.

4.6   Al Mandoos will provide you with an estimate delivery time upon acceptance of your order. You should use the estimated delivery times as a guide only.  Al Mandoos is not responsible for any delays or loss in the shipping of your Product. A delivery must be accepted and signed for by a person over the legal age of majority in your home country. If Al Mandoos is unable to complete delivery because there is nobody at home, it will be your responsibility to contact Al Mandoos to arrange a new delivery time. If Al Mandoos in unable to complete delivery on the first attempt for reasons outside the control of Al Mandoos, Al Mandoos reserves the right to charge you additional fees and any such fees shall be subject to agreement between you and Al Mandoos. 

4.7   You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the Products. While Al Mandoos will ensure that your personal information is at all times used in accordance with our Privacy Policy, you must note that cross-border deliveries are subject to opening and inspection by customs authorities for which Al Mandoos bears no responsibility. Al Mandoos shall not be responsible for any instance in which Products ordered via the Website are delayed, detained or destroyed by local customs authorities due to non-compliance with local requirements. International deliveries may be subject to import duties and taxes, which are levied once the package reaches the specified destination. You are responsible for any additional charges for customs clearance; Al Mandoos has no control over these charges. Customs policies vary widely from country to country, and so Al Mandoos encourages you to contact your local customs office for further information.



5.1   Al Mandoos wants you to be pleased with your purchase, and so if for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase in accordance with the guidelines set out in this clause 5 (”Refund and Exchange Policy”).  You also have statutory rights where Products are defective, which are not affected by the Refund and Exchange Policy.

5.2   Products ordered and purchased through the Website should be returned new, unused, in their original packaging and with all Product tags still attached. Returns that are damaged, soiled or altered may not be accepted by Al Mandoos and may be sent back to you.

5.3   Refunds / exchanges outside the timeframes set out in this Refund and Exchange Policy may not be accepted by Al Mandoos. To initiate the refund / exchange process you can contact us via the ‘contact us form’ on the Website. Al Mandoos will arrange for pick-up within 3 working days from receipt of the request from the same address where the Product was delivered.


          Al Mandoos endeavors to check each item for faults before dispatch. If you receive a damaged Product please contact us as soon as possible. In this scenario, Al Mandoos will try to replace the damaged Product with an item of the same specifications providing this is in-stock. Otherwise, Al Mandoos will refund to you the price of the Product.

          For refunds, Products must be returned within 7 days from the date of delivery.

          Refunds may take up to 15 working days due to varying processing times.


          Al Mandoos will exchange all correctly returned Products for a different size of the original Product. All exchanges are subject to stock availability. If the replacement Product costs more, you agree to pay the difference. If the replacement Product costs less, Al Mandoos will refund you the difference.

          For exchanges, Products must be returned within 14 days from the date of delivery.

          Products cannot be exchanged for color variations as between actual Product and as seen online. Al Mandoos makes every effort to display Products accurately; however, as modes of viewing may vary, Al Mandoos cannot guarantee that the display of any color will be completely accurate.

          Outgoing shipping by Al Mandos for  voluntary exchanges (i.e. where you are returning the Product but the Product is not defective) is free:

o    on Products ordered and purchased on the Website at a minimum cost of AED 300 and the delivery address is in the UAE; and

o    on Products ordered and purchased on the Website at a minimum cost of AED 600 and the delivery address is in the GCC.

You will have to bear the direct cost of returning these Products to us.



6.1   The Website and its content are provided on an "as is" and “as available” basis and, to the extent lawful, with no warranties whatsoever.  Al Mandoos, its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees, expressly disclaim (to the fullest extent permitted by applicable law) any and all express, implied, and statutory warranties, including, without limitation, any warranties of merchantability, fitness for a particular purpose, freedom from computer virus, title, and non-infringement of proprietary rights.

6.2   To the maximum extent permissible by applicable law, Al Mandoos, its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees, are not liable for any direct, indirect, punitive, incidental, special, or consequential damages or loss (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) arising out of, or in way connected with, the use or inability to use the Website and its content, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not Al Mandoos is advised of the possibility of such damages.

6.3   Al Mandoos, its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees, are not responsible for, and to the maximum extent permissible by applicable law, exclude any and all liability for damages caused by, any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any communications due to technical problems or traffic congestion on the Internet or on the Website or combination thereof, including any injury or damage to any users or to any person's computer related to or resulting from use of the Website. 

6.4   You agree to hold harmless and indemnify Al Mandoos, its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees, from and against any claims, liabilities, suits, judgments, litigation costs, causes of action, demands, recoveries, losses, damages (actual and consequential), fines, penalties, and attorneys’ fees or other costs or expenses of any kind or nature arising from or in any way related to your use of the Website, including, but not limited to those brought by you or on your behalf in excess of the liability described above, or by third parties as a result of your breach of these Terms, your violation of any law or the rights of a third party, or your use of this Website.



7.1   Change of Website and cessation of operations: Al Mandoos reserves the right to change or correct any errors or omissions in the Website, and to alter, limit or discontinue the provision of any of the services provided via the Website, at any time without prior notice to you. 

7.2   Third party links and advertisements: Al Mandoos does not recommend or endorse the content or privacy practices of any third party sites which may be linked to or from the Website, or products or services of any third parties mentioned or described on the Website or linked to or from the Website.  You acknowledge that that Al Mandoos is not responsible for third party sites and that you enter any third party sites at your own risk. This Website may contain advertisements for third parties’ goods and/or services. The third party advertisers are responsible for the accuracy of all representations made in those advertisements. Al Mandoos does not recommend or endorse any third party goods or services that may be advertised on the Website.  If you choose to order a product or service advertised by a third party on the Website, you do so at your own risk.

7.3   Intellectual property: The Website content is protected by copyright, trade mark and other intellectual property rights. Al Mandoos, or its licensors, retain all rights in such content.  You are only permitted to access and use this Website for personal purposes.  You may not use the Website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content or software contained within the Website.

7.4   User conduct and User Generated Content: You agree to comply with all legal requirements of the jurisdiction in which you are located with regard to your use of the Website, and you acknowledge that you are entirely responsible for ensuring your own familiarity with such requirements and your own compliance with the same. The Website may at times provide opportunities for users to post reviews and other comments, questions, suggestions or other information (“User Content”) on the Website. You warrant that any such User Content submitted by you to the Website is original (and does not infringe the copyright of others), and you hereby grant Al Mandoos a perpetual, irrevocable, non-exclusive, royalty-free licence to use such User Content so submitted, without any further recourse to you, and you hereby waive any moral rights in such User Content. You agree that you will not post any content that is contrary to morality, defamatory, inflammatory, that infringes copyright, or that may otherwise breach common decency or be contrary to law. Al Mandoos has the right but not the obligation to monitor and edit or remove any activity or User Content, and takes no responsibility and assumes no liability for any User Content posted by you or any third party.

7.5   Termination: Al Mandoos may terminate or suspend your access to all or part of this Website, without prior notice, if it believes that your conduct is in violation of these Terms, applicable law, or otherwise harmful to the interests of Al Mandoos or any third party. Notwithstanding such termination or suspension, you will continue to be subject to clauses 6, 7.3, 7.4, 7.5 and 7.6 of these Terms. 

7.6   Governing law and jurisdiction: The Terms shall be governed by the laws of Abu Dhabi, United Arab Emirates. Any dispute regarding these Terms and Conditions shall be subject to the exclusive jurisdiction of the Courts in Abu Dhabi.  If any portion of the Terms is held to be unenforceable, invalid or illegal by any court of competent jurisdiction, the remainder of the Terms shall not be affected.

7.7   Contact: You can contact us regarding the Website, or these Terms, on

Last updated in [May 2016].



eCommerce Terms & Conditions

This page (together with the documents referred to in it) tells you the terms and conditions on which we supply any of the products (the “Products”) listed on our website (the “Site”) to you. Please read these terms and conditions carefully before ordering any Products from the Site.

These terms and conditions do not affect any of your statutory rights. However it is important that you should understand that by ordering any of our Products from the Site you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

1.    INFORMATION ABOUT US is a site owned by Al MandoosTrading an Emirati company registered in UAE.



For the terms relating to the use of the website (including our intellectual property and trademark rights) and our privacy policy please refer to



By placing an order through the Site you warrant that:

3.1   You are legally capable of entering into binding contracts and

3.2   You are at least 18 years of age



A legally binding contract will be formed between us when

4.1   you have confirmed to us that you wish to proceed with the purchase of one or more Products and

4.2   we have confirmed to you that we will sell the Product(s) to you and

4.3   We have received payment of the price and any additional monies.

4.4   When your order has been completed you will receive confirmation of the Product(s) ordered the price paid the estimated delivery date and your allocated order number. If you wish to amend any part of your order once it has been accepted and payment has been made then you will need to contact us by one of the following methods:


                      Telephone: +971 2 4458 500

                      P.O. Box 71846 Abu Dhabi UAE

We may decline to sell any product to you for any reason. We are not obliged to tell you the reason for our decision.



5.1   As we proceed with your order you will receive a prompt from us if the Product you wish to order is no longer available. We may offer you the opportunity to purchase a Product of at least equivalent specification and value to the one you have attempted to order. This will not happen if the Product you are trying to order is temporarily out of stock.

5.2   Prices are liable to change at any time but changes will not affect orders in respect of which we have already sent you a confirmation of order.

5.3   Prices are exclusive of VAT and delivery. The end customer is the importer of record



6.1   Almandoos use PayPal to provide the highest level of security for payments processed through this store. PayPal ensures your security by encrypting the connection when transmitting banking information on the network and by safeguarding your financial data throughout the ordering and payment process.

6.2   Please note that if the security department suspects fraud we have the right to cancel the transaction for security reasons. In most cases you will be notified of authorization or fraud issues if they occur before you complete the check-out process.

6.3   Orders from the Almandoos online store may be paid using credit card debit card or PayPal. Your credit card data is only sent securely to PayPal and is not seen by Almandoos. For details of PayPal security see



7.1   We can only deliver to the countries shown in the shipping address of the checkout page. Contact Almandoos for alternative means of purchase for delivery to other countries.

7.2   An estimated delivery date for the product will be advised to you when you receive your order confirmation.

7.3   We will require a signature at the time of delivery of the Product(s). If the purchaser is not present a person over the age of 18 years of age with authority of the purchaser must be available to accept delivery. If we are unable to make the delivery of the Product(s) on the agreed date because there is nobody at home then we will leave a card confirming that we have attempted delivery. It will then be your responsibility to contact us to arrange a new delivery date.

7.4   When it has not been possible to deliver the Product(s) due to no fault of on our part we reserve the right to make a charge for any further attempt to deliver the Product(s). We will agree the amount of the charge any payment with you prior to attempting any further delivery of the Product(s).



Please refer to our Exchange and refund policy.



9.1   We warrant to you that any Product(s) purchased from us through the Site is of satisfactory quality.

9.2   Our liability in connection with any Product(s) purchased through our Site is strictly limited to the purchase price of the Product(s). This does not include or limit in any way our liability for:

          Death or injury caused by our negligence

          Fraud or misrepresentation

          Any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

9.3   We accept no liability for any loss of income or revenue loss of business loss of profits or contracts loss of anticipated savings loss of data waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence) breach of contract or otherwise even if foreseeable.

9.4   Details of warranty periods and after sales service can be found in the appropriate User Instruction Manual for the Product(s) purchased.



All notices given by you to us must be given to us in writing by email or at the address detailed in paragraph 4 above. We may give notice to you at either the email or postal address you provided to us when placing an order or in any of the ways specified in paragraph 4. Notices will be deemed received and properly served immediately when posted on the site 24 hours after an email is sent or three days after the date of posting any letter. In proving the service of any notice it will be sufficient to prove in the case of a letter that such letter was properly addressed stamped and placed in the post and in the case of email that such email was sent to the specified email address of the addressee.



11.1            The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer assign charge or otherwise dispose of a contract or any of your rights and obligations arising under it without our prior written consent.

11.2            We may transfer assign charge sub-contract or otherwise dispose of a contract or any of our rights or obligations arising under it at any time during the term of the contract.



12.1            We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).

                      A Force Majeure Event includes any act event non-happening omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

                      Strikes lock-outs or other industrial action

                      Civil commotion riot invasion terrorist attack or threat of terrorist attack war (whether war declared or not) or threat or preparation foe war.

                      Fire explosion storm flood earthquake subsidence epidemic or other natural disaster

                      Impossibility of the use of railways shipping aircraft motor transport or other means of public or private transport

                      Impossibility of the use of public or private telecommunication networks

                      The acts decrees legislation regulations or restrictions of any government.

12.2            Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.



13.1            If we fail at any time during the term of a contract to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions or we fail to exercise any of the rights or remedies to which we are entitled under the contract this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

13.2            A waiver by us of any default shall not constitute a waiver of any subsequent default.

13.3            No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 11 above.



15.   If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid unlawful or unenforceable to any extent such term condition or provision will to that extent be severed from the remaining terms conditions or provisions which will continue to be valid to the fullest extent permitted by law.



16.1            These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement understanding or arrangement between us whether oral or in writing.

16.2            We each acknowledge that in entering into a contract neither of us has relied on any representation undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

16.3            Neither of us shall have any remedy in respect of any untrue statement made by the other whether orally or in writing prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.



17.1            We have the right to revise and amend these terms and conditions from time to time.

17.2            You will be subject to policies and terms and conditions in force at the time that you order Product(s) from us unless any changes to those policies or these terms and conditions is require to be made by law or governmental authority (in which case it will apply to orders previously placed by you) or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven working days of receipt by you of the Product(s)).



Contracts for the purchase of Product(s) through the site will be governed by UAE law. Any dispute arising from or related to such contracts shall be subject to the exclusive jurisdiction of the courts of United Arab Emirates.